Privacy Policy

Last updated:  13th December 2025

  1. Introduction

BitFactory (“we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, services, and platforms related to Bitcoin mining, hosting, and digital infrastructure.

By accessing or using our services, you agree to the practices described in this policy.

  1. Information We Collect
  2. Personal Information

We may collect personal data that you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Billing and invoicing details
  • Government issued identification (only where legally required for compliance)
  1. Technical & Usage Data

We automatically collect certain information, including:

  • IP address
  • Browser type and device information
  • Access times and pages visited
  • Mining dashboard usage data
  • Wallet addresses (for operational purposes only)
  1. Financial & Transaction Data
  • Payment confirmations
  • Transaction IDs
  • Hosting or mining service allocation records. We do not store private keys or wallet passwords.
  1. How We Use Your Information

We use your data to:

  • Provide and operate Bitcoin mining and hosting services
  • Process payments and manage accounts
  • Monitor mining performance and system security
  • Communicate service updates and support messages
  • Comply with legal, regulatory, and anti-fraud obligations
  • Improve platform functionality and user experience
  1. Legal Basis for Processing (GDPR where applicable)

We process personal data based on:

  • Performance of a contract
  • Legal obligations
  • Legitimate business interests
  • Your consent, where required
  1. Data Sharing & Disclosure

We do not sell or rent personal data.

We may share data with:

  • Trusted infrastructure, hosting, and payment partners
  • Regulatory or law-enforcement authorities when legally required
  • Professional advisors (legal, accounting, compliance)

All third parties are bound by confidentiality and data-protection obligations.

  1. Data Security

We implement industry-standard security measures including:

  • Encryption
  • Secure access controls
  • Firewalls and monitoring systems
  • Restricted internal access on a need-to-know basis

Despite our efforts, no system is 100% secure. Users are encouraged to safeguard their own credentials.

  1. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil contractual obligations
  • Meet legal or regulatory requirements
  • Resolve disputes and enforce agreements

When no longer required, data is securely deleted or remain anonymous.

  1. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Analyze traffic and user interaction
  • Enhance security and session management

You may disable cookies in your browser, though some features may be affected.

  1. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Withdraw consent
  • Request data portability

Requests can be made by contacting us at the email below.

admin@bitfactory.ae

  1. International Data Transfers

Your data may be processed or stored in jurisdictions outside your country of residence, including countries where our data centers or partners operate. We ensure appropriate safeguards are in place.

  1. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

  1. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.

  1. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact:

Bitfactory
Email: support@bitfactory.ae