Privacy Policy

1. Scope

This policy describes how BitFactory handles personal data when people use its website, mining and hosting services, products, dashboards, and related digital-infrastructure platforms.

2. Information Collected

• Contact, company, billing, and invoicing details supplied by users.
• Identification information when legally required for compliance.
• IP address, browser, device, access, page, and dashboard usage data.
• Wallet addresses, payment confirmations, transaction IDs, and service-allocation records.
• BitFactory does not store wallet private keys or passwords.

3. How Information Is Used

• Operate mining and hosting services, accounts, and payments.
• Monitor miner performance, platform security, and potential fraud.
• Provide support and communicate important service updates.
• Meet legal and regulatory duties and improve the user experience.

4. Legal Basis

Where GDPR or similar rules apply, processing may rely on contractual necessity, legal obligations, legitimate business interests, or consent.

5. Sharing

BitFactory states that it does not sell or rent personal data. Information may be shared with trusted hosting, infrastructure, and payment partners; professional advisers; or authorities where the law requires it.

6. Security and Retention

Security measures include encryption, access controls, firewalls, monitoring, and restricted internal access. No system is completely secure. Data is retained only as needed for contracts, legal duties, dispute resolution, and enforcement, then deleted or anonymized.

7. Cookies

Cookies support site performance, traffic analysis, security, and session management. Browser settings may disable cookies, although some features may stop working correctly.

8. Your Rights

Depending on jurisdiction, users may request access, correction, deletion, portability, or withdrawal of consent, and may object to certain processing.

9. International Transfers and Third Parties

Data may be processed where BitFactory’s facilities or partners operate, subject to appropriate safeguards. BitFactory is not responsible for the privacy practices of third-party websites.

10. Updates and Contact

Policy changes are posted with a revised date. Privacy questions and rights requests can be sent to support@bitfactory.ae